Privacy policy

Last updated: 12/5/2025

SPCTRM LUV™ is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and safeguard your information when you use our website, SmartTag products, and SMS rescue alert services.

By using SPCTRM LUV™ products or providing your information, you consent to the practices described in this Privacy Policy.

Information We Collect

Personal Information Provided by You

We may collect personal information when you:

  • Register a SmartTag

  • Create an account

  • Provide emergency contact information

  • Contact customer support

This information may include:

  • Name

  • Email address

  • Phone number

  • Emergency contact phone numbers

  • Any additional information voluntarily provided

Information Collected During SmartTag Use

When a rescuer scans a SmartTag, our system may:

  • Send an automated SMS message to the emergency contact

  • Log the time and location of the scan (if available from the rescuer’s device)

How We Use Your Information

We use the information we collect to:

  • Deliver SmartTag features and rescue alerts

  • Notify emergency contacts when a tag is scanned

  • Improve and support the SPCTRM LUV™ platform

  • Communicate with you regarding product updates and support

  • Ensure system security

We do not sell your information.

SMS Communications

By registering a SmartTag and providing an emergency contact number, you authorize us to send SMS alerts related to SmartTag activity.

Emergency contacts may:

  • Reply STOP to opt out

  • Reply HELP for assistance

  • Receive transactional, non-marketing messages only

Message and data rates may apply.

Sharing of Information

We may share information only as necessary to operate our services:

  • With third-party service providers (e.g., cloud hosting, SMS delivery platforms)

  • As required by law, regulation, or legal process

  • To protect the safety of users

We do not share information for advertising or marketing purposes.

Data Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, loss, or misuse.

No system can be 100% secure, but we continuously monitor and improve our protections.

Data Retention

We retain your information only as long as needed for:

  • Account management

  • Legal obligations

  • System security

  • Service continuity

You may request deletion of your information at any time.

Children’s Privacy

SPCTRM LUV™ products may be used by or for children with parental or guardian involvement. We do not knowingly collect personal information directly from children under 13 without proper consent.

Parents or guardians control all submitted information.

Your Rights and Choices

You may request to:

  • Access your information

  • Update or correct information

  • Delete your data

  • Opt-out of SMS notifications

Email: support@spctrmluv.com

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date.

Contact Us

If you have questions, contact our support team:

Email: support@spctrmluv.com

Website: https://spctrmluv.com